Policies, Terms & Warranty

Please review below for our policies regarding appointments, doorstep delivery and warranty.

APPOINTMENT POLICIES

You may not need to be present for your service. Please click here for preparation instructions prior to rescheduling or cancelling.

Reschedule Policy: We understand that schedules can change. To accommodate adjustments while maintaining efficiency, please review our reschedule policy below:

  • General Rescheduling Guidelines:

    • Notice Requirement: To reschedule an appointment, please notify us at least 2 business days in advance of your originally scheduled date or a rescheduling fee may apply.

    • For 2026, the rescheduling fee is $50 +GST.

  • A Reschedule Fee Applies In the Following Cases:

    • Late Note: Reschedule requests made less than 2 business days in advance may incur a rescheduling fee .

    • Start-Ups: If the technician arrives and the water is off and no one is home, a rescheduling fee will apply.

    • Inaccessible Components: If the appointment is unable to be completed due to inaccessible components of the system, a reschedule fee will apply.

    • Prepaid Backflow Tests: If the technician arrives and a test is not required, a refund will be issued minus the rescheduling fee.

  • Backflow Rescheduling Policy:

    • Pricing for backflow testing varies based on the date selected. Please review the following terms when requesting a date change:

      • Rescheduling to a Higher-Priced Date
        If you reschedule to a date with a higher price, you will be charged the difference in cost.

      • Rescheduling to a Lower-Priced Date
        If you move to a date with a lower price, no refunds or credits will be issued for the difference.

      • Important Note:
        If a technician arrives for your backflow test appointment and no one is available to provide access to the device, the appointment will be considered incomplete. No refunds or credits will be issued, and the rescheduling fee will apply if you wish to rebook.

  • Winterization Rescheduling Policy:

    • Pricing for winterizations varies based on the date selected. Please review the following terms when requesting a date change:

      • Rescheduling to a Higher-Priced Date
        If you reschedule to a date with a higher price, you will be charged the difference in cost.

      • Rescheduling to a Lower-Priced Date
        If you move to a date with a lower price, no refunds or credits will be issued for the difference.

      • Important Note:
        If a technician arrives for your winterization appointment and the water is still on, and no one is home to turn it off, the appointment will be considered incomplete. No refunds will be issued, and the rescheduling fee will apply if you wish to rebook.

Cancellation Policy: All appointment cancellations must be submitted in writing and confirmed by our staff to be valid.

  • Prepaid Appointments:

    • Cancellations made 2 or more business days in advance
      Eligible for a refund, minus a $10 service fee.

    • Cancellations made with less than 2 business days’ notice
      Non-refundable.

Refund Process: Refunds are processed to the original payment method and typically appear in your account within 7–14 business days after confirmation.

‘DOORSTEP DELIVERY’ PRODUCT POLICIES

Order Cancellation

  • Before Delivery: Cancellations must be made at least 24 hours before the scheduled delivery for a refund, less a $10 service fee.

  • After Dispatch: Cancellations and refunds are not available once an order has been dispatched.

Returns & Exchanges

  • General Policy: Returns and exchanges are not accepted.

  • Defective Products: Items with manufacturing defects are eligible for replacement or a full refund if replacement is not available. The original product must be returned.

Delivery Failures

  • No Stock: If we are unable to fulfill your order due to lack of inventory, a full refund will be provided.

  • Delivery Delays: Refunds will not be issued for delays caused by extreme weather or other circumstances beyond our control.

Refund Process: Refunds are processed to the original payment method and typically appear in your account within 7–14 business days after confirmation.

LABOUR WARRANTY

  • All service labour is covered for a period of 30 days, provided the system is operated under normal conditions. This warranty is void if damage is caused by the homeowner or third parties, vandalism, neglect, or freezing.

  • All installations are covered by a 1-year warranty under normal operating conditions. This warranty is void if damage is caused by the homeowner or third parties, vandalism, neglect, or freezing.

  • Product warranties are provided by the manufacturer or supplier and may vary by item. We recommend reviewing warranty details directly with them for specific coverage information.

INVOICING

  • Please report any invoicing discrepancies within 7 days of the invoice date. All discrepancies must be submitted in writing to accounting@kingsirrigation.ca. After this period, discrepancies will no longer be accepted.

CREDIT MEMOS

  • Credit memos must be used by December 31 of the year following the issue date. Any unused balance after this time will be forfeited. (For example, if your credit is issued May 5, 2024, you have until December 31, 2025 to use it before it is forfeited.)

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